Delivery

We minimize the risk of contamination of products during transportation
We transport products in clean vehicles, protected from contamination.
In case of an accident during transportation, we can quickly restore the supply of products.
If industrial accident happens during the transportation of goods, involving the vehicle or the products, we have envisaged options and procedures to restore supplies as quickly as possible. In each case, we agree on the best option with the client. In urgent cases, the products are produced within 24 hours.

We ensure the withdrawal of nonconforming product from the market

If it appears that the products may not meet the quality and safety requirements, we determine the non-compliance and its causes as soon as possible. We review whether there were violations of good manufacturing practice requirements and whether facilities are properly maintained; we identify the persons who worked in these cases. We promptly notify the customer and take all steps to remove from the market all the products that were produced using the same materials under the same technological process that, under the same conditions. We make records, and perform actions that prevent re-contamination.

We review all customer claims
We ensure the full traceability of processes, material, personnel, and therefore, when we receive a complaint from a customer we first identify what happened and why, who is to blame. We introduce the customer with the results of investigation.

Each circulation of labels is accompanied by the declaration of conformity of the product
The product declaration of conformity is a document showing all the details associated with the production of a particular circulation of labels: materials, technical parameters, packaging, compliance with standards and other.