Quality
management
Quality
management

The highest level of products is a result
of our continuous development of technology and concern about the quality of the end result.

Check out our quality assurance processes.

Risk management
Risk management

Full product and service quality. It is the goal of our quality
management system, geared under each of
our internal rules without exception.

QUALITY MANAGEMENT
RISK MANAGEMENT

We trace
all processes

Our quality and environmental systems, along with good manufacturing practices, ensure that all processes, if required, can be fully traced.

We get ahead of
risk

We focus plenty of attention on preventing non-conformities, failures, accidents and emergencies by putting specific procedures in place, to be followed in such cases.

Guaranteed
delivery

Guaranteed
delivery

We take all claims into account

We provide complete traceability of processes, materials and personnel. Therefore, when we receive a complaint from a customer, we can immediately clarify what has happened and why. The customer is then introduced to the findings of the investigation.

Discrepancies are removed

If it turns out that a product may not meet the quality and safety requirements, we determine the reasons for non-compliance as soon as possible.

We immediately inform the customer and we take all measures to remove all products from the market which were made using the same materials according to the same technological process, under the same conditions. We capture and take steps to prevent re-contamination.

Production
under control

Production
under control

1 Regulating the entire process

The quality and environmental system ensures that all processes, if required, can be fully traced. We also ensure the traceability of raw materials and products. All manufacturing processes are clearly defined, described, and reviewed regularly.

We ensure that all our production is handled in accordance with product specifications and that safety and quality are preserved. We can always easily determine the reasons for deterioration of quality and safety and those responsible. Accounting is based on unique numbering.

2 Maximum hygiene

All employees related to raw materials and products work in strict compliance with the hygiene and good manufacturing practice requirements.

All cleaning products are used strictly for the intended purpose and manufacturer’s instructions and stored separately as not to contaminate the products and raw materials. According to the timetable we perform effective cleaning procedures in all areas, which are registered in a special register log. We comply with all safety requirements. Products are transported in clean vehicles to protect them from contamination. In the case of an accident during transport, we can quickly restore the supply of products. In the case of industrial accidents during transport with vehicles or products, we have established the procedures to restore supplies as quickly as possible. In each case, we are looking for the best option for the customer. In urgent cases, products are made within 24 hours.

3 Controlled raw materials

We work only with reliable suppliers. First, the new materials are tested in various tests to confirm their safety. We regularly review compliance of raw materials with the law, and have written information about the use of raw materials and their processing.

Each raw material for the manufacture of articles in contact with food products has a certificate of conformity, specifications, and undergoes microbiological tests (if necessary). Raw materials are stored only in designated places, reliably separated.

4 No non-compliance in supply

If the primary packaging of raw materials, product has been damaged, we evaluate the quality of raw materials or packaging and separate them during unloading. Finally, we write a claim and return them back to the supplier or destroy. We accept for storage only materials having clear labelling.

5 Consideration of all claims

We provide complete traceability of processes, materials, personnel, therefore, when we receive a complaint from the customer, we van immediately clarify what happened and why. The customer is notified of the investigation.

6 Deficient products are removed

If it turns out that a product may not meet the quality and safety requirements, we determine the reasons for non-compliance as soon as possible.

We immediately inform the customer and we take all measures to remove all products from the market which were made using the same materials according to the same technological process, under the same conditions. We capture and take steps to prevent re-contamination.

7 Backup equipment

All operations can be performed with several facilities, therefore, in the event of a failure of one plant, the production is not interrupted but rather is transferred to another facility using the same processes.

8 Daily training

All new employees are introduced to all preventive procedures. The permanent staff is regularly trained. We ensure that all employees follow the rules and procedures.

9 Bypassing risk factors

Much attention is given to prevention of non-conformities, failures, accidents, and emergencies. We plan to specific procedures to be followed in such cases. We have directives/instructions, allocation of responsibilities, response actions, and practices for preventive measures . We have an emergency response plan and carry out preventive measures in order to prevent it from happening.